Noleggio bus e minibus a in Roma

 Valutazione da Steven Kuznik da Stati Uniti d'America

 Valutazione da Rus Rasmussen da Stati Uniti d'America

The one good thing was the company was willing to accept a credit card charge late in the rental which we did appreciate. The issues we had were:

* The bus was a 55 seater instead of the 17 or 19 seater we were expecting. The became an issue because he couldn't take the bus to certain areas where we had planned to be dropped off or picked up.

Note from Bus Company:
We Apologies to the client for any inconvenience we might have brought to him.
Regarding the complaint of the bathroom:
We checked the bathroom and there was the sanitizing agent that cleaned the bathroom and during this process, the smell can be a bit 'heavy.
We did not understand each other well for the itineraries and in this the customer is right.
The customer reports that there was a smell of smoke on the bus, I cannot verify this.
The customer says that the driver has asked for a room in Florence I cannot verify this.
The bus has a good upholstery does not have worn upholstery.
A very important thing that the customer needs to know is that any 10-seater to 75-seat bus, is subject to the same road regulations so where a 50-seat cannot access a 10-seater cannot be accessed because it is subject to fine.
We do have 19 seats but we thought that a group coming from abroad to stay several days in Italy could have a lot of big luggage.
Finally, following the review by the Mr Rus, we suspended the driver for a moment to verify all this and if the MR confirmed that the driver asked for a room in Florence and smoked on the bus we will immediately dismiss the driver.
In any case, we apologize to Mr Rus who was one of our best customers.

Thanks, Paolo Ristuccia

 Valutazione da Rus Rasmussen da Stati Uniti d'America

The one good thing was the company was willing to accept a credit card charge late in the rental which we did appreciate. The issues we had were:

* The bus was a 55 seater instead of the 17 or 19 seater we were expecting. The became an issue because he couldn't take the bus to certain areas where we had planned to be dropped off or picked up.

* The bus was old and pretty worn out on the inside. Lighting, broken chairs, worn upholstery.

* The bathroom was not functional.

* Whenever the air was turned on (heat or cold), the smell of urine would go throughout the bus which was very unpleasant.

* The driver and the company didn't seem to communicate much. Example was in Florence the driver thought I was booking a hotel for him which was not and should not be the responsibility of the client. I had printed and give the itinerary to the driver because the company didn't provide it to him.

* The bus constantly smelled like smoke.

* The cost for this bus company was several hundred and even thousand in some cases above what others quoted.

I would not use this company again.