AUTOCARES MATEOS - Spain

(15)

We speak English

The Mateos family has been offering their passenger road transport services over more than five consecutive generations. It is currently run by a team of young, dynamic and innovative members with a great constant improvement desire. Characterized by the dedication of its staff and the search for complete customer satisfaction through quality service and a constant innovation.
We provide a comprehensive service, fully customizable, adapted to your needs. We offer transportation services for daily needs as school transport services and worker transportation and services specifically targeted to tourism in the Costa del Sol , such as airport shuttle services , transport by cruises based in Málaga port, weddings and all types of excursions and cultural visits.

Bus and coach hire ratings and reviews

Questions and answers with AUTOCARES MATEOS

What is the price for an excursion from Torremolinos to Gibraltar in a 19-seat minibus?

Dear

we need a car for the whole day tour. Is that a price for the whole day?

Thank you
Yulia

Dear Yulia,

Thanks a lot for your answer. Yes, it is the price for a whole day tour (10 hours) to Gibraltar from Torremolinos with a 19 seats minibus.

If you have any doubts, please, let me know.

Best,

Maribel
Does the driver of the bus speaks English and will the driver be the same for every day?

Dear Maribel,

Thank you for your quote. A few questions before we book:

a) We see that your driver has good client reviews. Can we agree that you'll plan the same good driver for our trip?

b) does he speaks some English?

c) We would want to have the same driver for all days. Can we agree on that?

Thank you for getting back to me about this.

Best,

Steven

Dear Steven,

Thanks a lot for your email. I answer your questions:
a) All our drivers are very profesional. I don't know about which ones the clients speak in the reviews. But I can sure you that you don´t have problems with any of them.
b) They can only understand basic things about time, places, etc but unfortunatly they can't keep a fluently conversation.

c) We always try that the same driver stay with the group but I can´t guarantee it because maybe the driver have to rest during you stay.
If you have any doubts, please, do not hesitate to contact us.

Best regards,

Maribe
Are the stops in Skol and Amare in cluded in the bus rental price?

Is it included with 2 stops on the way from Marbella snd also back?
1. SKOL-area
2. AMARE hotel -area.
Pauline

Dear Pauline,

Thanks a los for your answer. Yes, they are included.

Best regards,

Maribel
We make the reservation first and then how do we pay the rent of the bus?

Dear Maribel,
It is true that if I make this reservation, I can pay later? When will we make the payment and in what way?

Kind regards,

Terri

Dear Terri,

Thanks a lot for your answer.

About the payment is correct. You can make the booking and pay the services later. For my company you must pay it one week (moré or less) before your trip with a bank transfer.

If you have any doubts, please, ley me know.

Best regards,

Maribel
Can you quote me a minibus for transfers from/to Algeciras?

In addition, can you give me a quotation for another separate trip as follows:

Feb 16, travel for 12 passengers from Torregorda 3, Malaga at 9:00 to Algeciras ferry to Ceuta. On Feb 17, return for 12 passengers from Algeciras 16:00, travel back to Torregorda 3, Malaga.
John

Dear John,

For the transfers from/to Algeciras the Price will be: 252€ + 10% TAX every one. The total Price will be: 504€ + 10% TAX

If you have any doubts, please, let me know.

Best,

Maribel
What is the cost of the bus rental for the trip Malaga-El Ejido-Granada?

We now need pickup at 9am in Malaga, with tour of El Ejido and another location, to arrive in Granada around 6:30pm. Will that change the price? If so, what is the new price?
John

Dear John,

The avaibility is for 8 hours. If you arrive to Granada at 18:30h the Price will be 340€ + 10% TAX.

If you have any doubts, please, let me know.

Best regards,

Maribel
What is the daily work limit of the coach?

Hi Maribel,

Thank you for quotation.
Do you have any limitation work hour per day?
best regards,
Adie

Dear Adie,

Due to the days of the services the only limitation is on 24th that they must finish at 17:00h maximun in Granada and on 25th they can´t start before 10:00h. The rest of the days the limitation is 12 hours per day.
The rest of the days the limitation is 12 hours per day.
For any questions, I'm at your disponsal.

Best,

Maribel L.
AUTOCARES MATEOS
Are some stops along the way included in the bus rental price?

We would like to make some stops, may be on the way, on places where it is nice. But also a short tour through Ronda and Marbella to see the most important touristical sight of the towns. A guide will not be neccesairy. Could all this be included in the price?
Kind regards,
Henriëtte

Dear Henriëtte,

Thanks a lot for your answer.

Yes, the price includes the visit to Ronda, Marbella and some interesting place like Puerto Banús, for example. There is no problem is you want to stop in some places if they are located in the same route.

If you have any doubts, please, do not hesitate to contact us.

Best,

Maribel
Is there extra space on the bus for children carts / buggies?

Hello Maribel,

We have some elderly people and some very young children traveling with us.

Is there extra room for the children strollers/buggys?

Bhavna

Dear Bhavna,

Thanks a lot for your answer.

How many strollers and buggys do you have? Only one of each? In this case there is enough place for them.

Best,

Maribel
What brand and model of bus will you offer?

Hi Maribel,

What brand and model of bus will you offer?

I've checked Fiat Ducato details on the website and seems there are only 5-9 seats while it's 15-seats and 10-luggages space on your quote.
Yes, it will be just 8 people excluding driver for the trip but it would be better if we can have any extra 3-4 seats as there will be some senior people who want to spread their legs or even lay down for sleep.

Thank you.
Araya

Hello Araya,

We have differents models: Mercedes Sprinter, Iveco, Fiat Ducato,...Normally we always do this kind of trips with Mercedes. They habe between 12 and 18 seats + driver + guide. Maybe the Fiat Ducato that you have seen is the Van not the minibús.

Best,

Maribel
AUTOCARES MATEOS

Received 'thank you' for the bus coach drivers

Destinos múltiples van Malaga, Málaga, Spain naar Malaga, Málaga, Spain op 10 Sep 17, 18 Pers.
We had a good experience with the driver except for one thing. The driver was stressing about when to be back in Malaga, because he had another appointment at the airport (airport pick-up), and he needed to be there before our trip was supposed to end. At the end we had the bus one hour longer, and I am happy about the experience, but the constant reminding of when we needed to be back and asking me if I could rearrange our restaurant booking to earlier...kind of stressed me a bit the whole day. All in all good, and I will use you guys again.
Ida y Vuelta van Malaga airport - Costa del Sol, Málaga, Spanje naar Malaga airport - Costa del Sol, Málaga, Spanje op 17 Aug 17, 14 Pers.
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Ida y Vuelta van Cortijo Benajarafe Alto, 29790 Vélez-Málaga, Málaga, Spain naar Cortijo Benajarafe Alto, 29790 Vélez-Málaga, Málaga, Spain op 12 Jul 17, 20 Pers.
My only feedback is we did not know if a hard-stop until our dinner went a little late (dessert snafu). Antonio said he had to get back at a specific time as his 12 hour duty would be up - and the police could be involved if he did not get back in time. Just a little up front communication would have saved any anxiety :)
Ida y Vuelta van Marbella, Málaga, España naar Marbella, Málaga, España op 03 Jun 17, 68 Pers.
Mis clientes quedaron satisfechos con el servicio, el chófer fue muy educado y amable.
Destinos múltiples van Av. del Comandante García Morato, s/n, 29004 Málaga, Spanje naar Av. del Comandante García Morato, s/n, 29004 Málaga, Spanje op 29 May 17, 16 Pers.
excellent service,spoke reasonably good English
Destinos múltiples van Córdoba, España naar Málaga, España op 04 May 17, 23 Pers.
Conducción y actitud muy agradables.
Destinos múltiples van Av. del Comandante García Morato, 29004 Málaga, Málaga, Spain naar Av. del Comandante García Morato, 29004 Málaga, Málaga, Spain op 04 Feb 16, 19 Pers.
Thank you :)
Destinos múltiples van Av. del Comandante García Morato, 29004 Málaga, Málaga, Spain naar Atocha, Madrid, Spain op 08 Nov 15, 18 Pers.
Driver was co operative , helpful and dedicated to his job
Ida y Vuelta van Aeropuerto de Málaga, Málaga, Spain naar Aeropuerto de Málaga, Málaga, Spain op 03 Nov 15, 50 Pers.
thanks to both drivers for putting up with us
Ida y Vuelta van Torremolinos, Málaga, España naar Torremolinos, Málaga, España op 03 Nov 15, 54 Pers.
Both drivers were fantastic and very professional. 10 out of 10