Yourtransfer.it mini bus and coach hire company- Italy

 Rating by DAVE MIN from Korea, Republic of

 Rating by fausta delli quadri from Italy

 Rating by Jan de Groot from Netherlands

 Rating by marco antonio delgado oca from Spain

 Rating by Juliet Mohammed from Afghanistan

Best driver ever.

 Rating by FELIPE AMADOR from Mexico

 Rating by Jose Ignacio Lazaro from Spain

 Rating by Alan MacRae from United States

We could have used a little more room, but given the roads, probably the right size van. Robert was great and was right on time both trips! (Very long drives for him!)
Wiring the payments was difficult. It would be great if you accepted credit cards!

 Rating by Mary Pogue from United States

The quote seemed reasonable for the service we requested-transporting 24 pilgrims from Rome's airport to our guesthouse near the Vatican-and we had no reason to expect anything but suitable service upon accepting the offer. The rest of the experience did leave much to be desired, however, starting with seemingly more interest in getting the payments than in communicating necessary information. I had to ask for information that I would expect a bus company to provide; for example, Where at the airport would we meet? How would we meet? Would our driver be in the airport hall with a sign to lead us to our bus? What is the driver's name? phone number? (etc.) The answer for the latter: "We will provide name and number at 18:30 the night before pickup"-we were arriving at 10:30 in the morning, so for a group traveling from the USA, that time was not going to allow us to have ready communication...(while flying overnight) and then in the end, it SIMPLY DID NOT HAPPEN, so that we arrived at the airport with the only information provided to my other questions being to "leave the terminal, turn to the right, and walk to the buses area, looking for a sign with my name" (for the group) to determine which bus was ours. Two of us did that while 22 waited inside FOR over AN HOUR with no other communication forthcoming (as I texted we were waiting) and when finally thinking we might have to find another means to get to our hotel, (and be on time for lunch rsvp) the bus does arrive with a driver rudely acting as if he had been waiting for us!!--impatiently pointing to his watch, wanting everyone to be on board in a minute, etc. No apology for being an hour late after arrangements (and payment!) were made well in advance. It was a frustrating start to our Rome experience, to be sure. The trip from the airport to our CASA was fine, the driving fine, but the proximity for drop off to our front door was not what was expected. This we were willing to forgive if the street was "tight" for bus travel, but in fact a different bus later in the week was able to pull right up to the front gate without worry or complaint. In short, the overall impression we received was not that of providing service, but that providing service was an inconvenience for the bus driver! :( I was quite shocked at that communicated attitude; none of us on board had experienced that kind of late and unapologetically rude service before. If it is part of the Italian way of doing business, I would kindly suggest that a greeting and smile with an understanding that a group of pilgrims/visitors to your city come counting on your contracted service would give a much better impression! If you find transporting groups, being on time, and allowing at least five minutes for all to get on board is annoying (even though they have all waited an hour for you to arrive!), please choose another line of business! We are grateful that at least he eventually showed up and that at last we were transported to our guesthouse safely. If times are not honored per agreements, that should be communicated up front--for example, "the pickup time can vary up to an hour"--that would have helped tremendously for all of us waiting and wondering if there would be a pickup at all. Biggest need: clear, improved communication and assurance of timeliness per contracted service. Thank you!

 Rating by Marinela Dinca from Romania

We had a wonderful trip to Rome and have received good quality service from transport company.

Wonderful absolutely wonderful

Thanks Robert!

We are all still in incredulous disappointment that an hour late with no apology, the driver's attitude was seemingly that we were inconveniencing him, annoyed, rushing, pointing to his watch as if 5-10 minutes for 24 people to get on board and their luggage in the hold was too much to ask! I trust Rome can do better by way of service and a welcome to first time visitors. Our group was polite, patient, and forgiving (if traffic or something else might have delayed--although there was never even attempt at that explanation or indication of apology for being so late) . Because of this experience, I could not in good conscience recommend this transport company to other international visitors. ...and couldn't find any reason to tip the bus driver as originally intended then either as "service" did not seem to be provided in a way expected. We pray for others to have a better expereince!

Great drivers in terms of their skills and very professional service. On time both times from and to the Fiumicino Airport.

He was a nice gentleman and a great driver in terms of his skill. The issues were:

* We were a non-smoking group and the bus constantly smelled heavy of smoke which one of the woman who was pregnant was a bigger problem.

* He didn't speak any English which made communicating about times, etc challenging.

* He didn't seem like he had been to most of the sites that we went to so we would circle around areas why he tried to figure out where to park or let us off.

* It seemed like several of the routes he would take were inefficient so it took us longer to get places then projected.

He was a nice gentleman and a great driver in terms of his skill. The issues were:

* We were a non-smoking group and the bus constantly smelled heavy of smoke which one of the woman who was pregnant was a bigger problem.

* He didn't speak any English which made communicating about times, etc challenging.

* He didn't seem like he had been to most of the sites that we went to so we would circle around areas why he tried to figure out where to park or let us off.

* It seemed like several of the routes he would take were inefficient so it took us longer to get places then projected.

Very professional service. Thank you!

Our bus was late picking us up on the last day. We made it in time and there was no problem. Just a little anxiety.

Thank you for communicating and providing great service.

When he first was supposed to pick us up at the airport, he was parked further from the group than we would have liked so we asked him to move up so 35 people wouldn't have to drag their luggage so far. It took him five trips around the airport, with my co-worker with him giving him directions, and he still did not make it to where we were, but ended up parking in a random spot so we had to load luggage and everything else in the street. He almost hit people multiple times, and was late every time picking us up. Since we were on a tight itinerary, this was frustrating. He also took us to the wrong location for drop-off once, even though I had sent his company a detailed itinerary. Overall, this was frustrating to us, but he acted annoyed at frustrated at us, even though it was his mistake.